Our response to COVID-19

We're trading, we're shipping, we're sleeping 

   
We're committed to supporting our team and customers as best we can throughout COVID-19. For us, our commitment to our team and our customer’s safety is our number one priority, and we are taking every necessary precaution to ensure we are being proactive and can continue to provide you with our sleep solutions and support.

Rest assured, we're following the necessary precautions and our approach is to be proactive, preventative and on the front foot. 

If you're wondering how COVID-19 is impacting your sleep, find out more here in our conversation with Sleep Doctor, David Cunnington. We cover it all - from immunity, sleep wake cycle and even #CovidDreams. 

 

Healthcare Workers Exclusive Discount:

We want to do all we can to support and thank all our essential healthcare workers during this time. If you're an essential healthcare worker, please email us at info@thegoodnightco.com with a photo of your ID to receive an exclusive discount code. If you need any advice on products we recommend for our individual needs, please reach out. We're here for you. 

 

Hygiene and Safety:

  • Contact free delivery
  • Minimised handling 
  • Reduced staff in office
  • More frequent cleaning procedures throughout the day 
  • Sterilisation processes in place for all arriving stock

We are taking every precaution to protect our team who are supporting our customers and supplying all their favourite products. Fortunately, most of our team members are now working from home and are practising social distancing by keeping all of the transactions electronic to reduce non-essential human contact.

Our team members who pack our orders are practicing social distancing and are taking every precaution possible to ensure their safety. Any team member who may not feel 100% is encouraged to stay home until cleared by their healthcare provider. 

 

Online Store and Shipping:

We continue to offer free standard shipping on orders over $75. All orders are fully tracked and do not require a signature on delivery

Our online store is still completely operational and we continue to ship our orders every business day, maintaining our speedy shipping standards for every order with Australia Post.

Please note, Australia Post are experiencing slight delays within some of the network because of the circumstances. You can stay up to date with Australia Post announcements here. You can also calculate your expected delivery times with Australia Post here. Please enter the origin postcode as 4006 - Fortitude Valley, Qld.  

 

In Store Collections - Brisbane Customers: 

Unfortunately, our Brisbane office is no longer open for order collections. However, we are still offering Express shipping with Australia Post for our orders. Australia Post are experiencing slight delays because of the circumstances, but delivery within Brisbane should still be speedy as our warehouse is located in Fortitude Valley. You can stay up to date with Australia Post announcements here. Our sincerest apologies for not being able to assist with in office pick ups. Please let us know if you have any further questions or concerns, and we will be more than happy to assist. 

 

Customer Service:

Our customer service team are working remotely to take care of all of our customer enquiries, emails, phone calls, and order management to the very best of their ability as per usual. 

 

Our Range:

As always, our team are making sure our products stay topped up so we can continue to support your sleep. So, whether you need some more Deep Sleep Drops, Pure Essential Oils or other sleep solutions, we'll be doing our very best to make sure our loyal customers have everything that they need. 

 

Returns:

At this stage, our Returns Policy remains as usual with 14 day returns for change of mind. 

  

Thank you for your understanding during this challenging time. We will keep you posted with updates and if you have any questions or concerns, please contact us.

Thank you for your ongoing support.

Sleep well,
The Goodnight Co. family